HELPING ENTREPRENEURS RUN THEIR BUSINESS INSTEAD OF HAVING THEIR BUSINESS RUN THEIR LIVES

The Vendor's Daughter

Visit Shruti at www.thehonestshruth.com

Creating a Personalized Customer Experience

JESSICA UPTON

UPTOWN EVENTS & TRAVEL

Episodes 62 of The Vendor's Daughter

Jessica Upton starting by working in wedding venues before deciding she wanted to be a wedding coordinator. She then started working with a travel agent before opening the second service of her company: travel coordinating. 

In this interview Jessica shares how it was a natural progression to add travel coordination services to her business as didn't want to lose contact with her couples after they said I do. 

We go over all things customer service related including:

  • why it's important to treat each customer like they are your only customer

  • 3 questions you need to ask yourself about your customer:

    1. what can you do for them that they can't do for yourself​?

    2. what is REALLY important to them?

    3. what is in  their best interest?

  • how to grow with your customer

  • spinning things for the positive

  • why it's important to be self-motivated

 

Need Some Help Planning Your Wedding or Your Next Vacation?

Get Full Episodes on Stitcher, Itunes, Spotify and iHeart

Listen on The Platform You Like Best!

blog and podcast for entrepreneurs
blog and podcast for entrepreneurs

Know Someone Who Should Be On The Show? Just Want to Connect? We'd Love to Hear From You!

  • Grey Facebook Icon
  • Grey Pinterest Icon
  • Grey Instagram Icon

© 2020 by The Vendor's Daughter. For more information on J&J Vending visit jandjvendinginc.com