E-Mail Pains

I am not creative enough to take credit for the the post I am about to share. I read it on Quip.com and couldn't help but fall in love.

If Google trends did a search on the conversations (both online and in person) at J&J Vending I'm sure "email" would be the number one topic discussed.

Although it's 2016 and email has existed for a long time, it's just now working its way into every facet of J&J Vending. Now, in addition to office staff having a personal work email all employees, including Supervisors, drivers and technicians have one. And getting everyone on the same page about what to communicate and when via email has been almost as rough of a struggle as converting our vend management database.

It turns out that a lot of people read email and don't respond, some don't check it at all, some include you on matters you have nothing to do with and some forget to send you relevant information. In other words J&J Vending is the e-mail equivalent of the Goldilocks and the 3 Bears.

When I read the blog on Quip about the 5 types of emailers I couldn't help but smile because it was nice to know that we're not the only company who can't figure it out.

Take a look at let me know what type of e-mailer you are. Are you one of the 5 listed or do you have one of your own to share? Me? I'd say I'm a Novel Overthinker. I write too much (often burying the lead) and throw in way too many pleases and thank yous.

The Five Different Types of Bad E-Mailers at Every Company

Written By: Rafael Alenda

Admit it: You're one of them.

E-mail has its place in the workspace: It's the perfect tool for sending meeting invites, telling the team about an upcoming vacation, or helping introduce new talent. But for every one thing it's good for, there are many areas where it fails—and no matter how painfully obvious that is to us, we still try to force e-mail on the things it's not built for.

Rather than successfully using e-mail to match our demands, we're often forced to adapt to its restrictions, devolving into an army of e-mail zombies with poor communication habits and annoying quirks. From the over-messengers to the under-explainers, here are five different types of bad e-mailers you'll find at every company:

Hey, did you see the e-mail I just sent? Just following on the e-mail I sent before lunch. Part impatient, part paranoid, all annoying, the human notification bot has yet to quite grasp the asynchronous nature of e-mail and keeps insisting it can act like an instant messenger. For everyone one e-mail that's required, the human notification bot will send three. You know, just to make sure you got the message. You got the message, right? Please respond.

Chapter four—A lengthy outline of things that need to be completed before the end of the week, but don't need immediate attention. The novelist believes that people actually read e-mails over two sentences long. Featuring body text replete with bold/italic/underline formatting, peppered with an abundance of lists and bullets, the novelists' emails are all-encompassing. And they're great to keep at the top of your inbox if you need help sleeping during those long bus or subway commutes.

Does that 'please' sound too aggressive here? Better soften the blow with an emoji. And two exclamation marks. Overthinkers spend more time crafting e-mails than doing actual work, wasting their precious moments parsing every possible interpretation of every sentence to make sure they're not coming off the wrong way. Ensuring there's a healthy exclamation mark to period ratio (You know, to ensure that the message is playful without seeming too playful!), you'll find that the more polite the overthinker tries to sound, the more angry he or she actually is.

👏 👏 👏 A distant cousin of the human notification bot, the emojist feels compelled to respond to every thread with some type of unnecessary set of emoji (and for some reason, it's always three). While the meaning is abundantly clear to him or her, trying to decipher what exactly the praise hands emoji has to do in the context of a lengthly feedback thread can be more frustrating than fun, especially when there's a question directed at 👱🏿 or 👩🏽, but, you know. 💃

ICYMI: EOW mtg now M. Give the short-hander credit—unlike the novelist, he or she understands that messages should get to the point. But being short and being succinct aren't always the same thing, especially when reading it makes you think wtf?

Tell us if there are any other inbox perpetrators we missed.

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