Updated: 6 hours ago
This week I’ve had a few mishaps, don’t believe me? Forget the dishes, ask my husband. Let’ see, I:
Double booked myself; simultaneously planning a long weekend in Arizona and also planning a large micro market launch for the business, where my presence would be mandatory. It wouldn’t have been such a big deal if I had only noticed my error 8 hours earlier, 8 hours prior to Ryan booking our airfare, arranging the rental car and carefully researching the best lineup for our Spring Training schedule.
I agreed to go to Sacramento for a day trip, forgetting that I was actually supposed to work on Sunday
Planned an entire itinerary of house hunting around open houses I swore started at 12pm even though they all started at 1pm
I recently arranged a coffee training for our drivers. The training was for a Total One machine (our most popular bean to cup machine). The training included how to operate the machine, how to perform daily maintenance and how to do a deep clean of the machine.
The deep clean involves taking out the brew head of the machine, something I was nervous to do. Because I was nervous about learning the process I asked Rafael, our Total One rep, if he would mind showing me after he was done with the crew. He didn’t mind.
As he started showing me the process, I explained to him how I’d often messed up cleanings in the past, routinely forgetting to attach hoses that lead from the mixer bowls to the actual dispenser (sidenote: you don’t need to know much about the bowls or the hoses so don’t worry if you can’t visualize it. Just know that if you don’t connect the hoses the coffee, cappuccino, latte, mocha, etc. that is supposed to end nicely in a customer’s cup will actually flood the machine, leaving the customer’s beverage of choice leaking all over the machine and the floor. In other words, it creates a big mess and an upset customer).
As I was purging my sins to Rafael, he looked at me, laughed and said something to this affect, “yeah, you’re the only one who has ever forgotten to attach the hoses, the only one.”
He then went on to share his own horror stories of things gone wrong. To me what began as a confession, turned into a gift, a reminder that we’re all human and that I’m allowed to be human too.
I needed that. I needed to know I wasn’t the only one, that my deep dark secret of forgetting to attach coffee hoses to whipper bowls wasn’t that unique.
I’ve thought of that moment and the stories he shared with me a lot since the training. When things go wrong I remind myself that I’m not the only one who has double booked or needed to change flight reservations (if I was, the entire department dedicated to this at Southwest would be pretty bored waiting for my phone call), I’m not the only one who has shown up early or forgotten an important step in a process.
The good news here is that you aren’t the only one either. So if you’re having a bad day, showed up late, forgot the Valentine’s for your kid’s school party, grabbed take out because you forgot to defrost the chicken, whatever it is, you aren’t the only one. And in this particular case, it’s really nice not to be unique.
I think there is beauty in the mess and that beauty is magnified when we openly and honestly share our mess with others.
So in short, life is messy and I promise to share my mess with you; in doing so, I hope you know you are not alone.